Refund Policy
Last updated 11 August 2026
This policy applies to digital products purchased through propertytaxcompass.com.au. It should be read together with our Terms of Use.
1. Digital products
Products sold through this site are digital: for example downloadable guides, worked examples, reports or access to online tools. Nothing is shipped as a physical item. Access or delivery is provided electronically, generally by immediate download or by email, at or shortly after the time of purchase.
2. Your rights under the Australian Consumer Law
Nothing in this policy limits or excludes any consumer guarantee, right or remedy you have under the Australian Consumer Law (ACL) that cannot lawfully be excluded. Under the ACL, you are entitled to a remedy if a product:
- has a fault or problem that would have stopped a reasonable person from buying it had they known (a major failure), or is otherwise not of acceptable quality;
- is not fit for the purpose it was sold for, or a purpose you made known to us before purchase;
- does not match its description, or does not match a sample or demonstration shown before purchase.
Where a product has a major failure, you can choose a refund or a replacement. Where a failure is not major, we will remedy it within a reasonable time, for example by fixing the product or providing a replacement, or we may offer a refund.
3. Change of mind
Because digital products are delivered instantly and can be copied, we do not provide refunds for a simple change of mind once a product has been delivered or access has been granted. This does not affect any right or remedy you have under the Australian Consumer Law.
If a product has not yet been delivered or accessed, contact us and we will consider a change-of-mind request on its merits.
4. Faulty, misdescribed or undelivered products
If a digital product does not work as described, cannot be accessed, or does not match its description on this site, contact us with details of the problem. We will investigate and, where the Australian Consumer Law entitles you to a remedy, provide a refund, a replacement, or a fix, as appropriate to the problem.
5. How to request a refund
Email info@propertytaxcompass.com.au with:
- the email address used at purchase;
- the product name and approximate purchase date;
- the reason for the request.
We aim to respond to refund requests within 5 business days.
6. How refunds are paid
Payments on this site are processed by a third-party payment processor. Approved refunds are returned to the original payment method used at purchase. Processing times after we approve a refund depend on your card issuer or payment provider and are outside our control.
7. Contact
Questions about this policy or a specific order: info@propertytaxcompass.com.au.